Refund Policy
When a refund is available, and how to ask for one.
Effective September 7, 2026 · Amended September 11, 2026
This Refund Policy explains when a refund is available for a subscription to the TechMaven AI platform (the "Services") provided by TechMaven LLC ("TechMaven," "we," "us," or "our"). This Refund Policy is incorporated into, and should be read together with, our Terms of Service. Capitalized terms not defined here have the meaning given in the Terms of Service.
1. Overview
Subscriptions to the Services are billed in advance for each billing period. Except as set out in this Refund Policy or as required by applicable law, fees already paid for a billing period are non- refundable, including where Customer chooses to stop using the Services, has its account suspended for breach of the Terms of Service, or cancels partway through a billing period.
2. Money-Back Eligibility Window
A Customer purchasing a paid subscription for the first time may request a full refund of the first billing period's fee if the request is made within 14 days of the initial purchase . This eligibility window applies once per Customer and does not apply to renewal periods, add-on purchases, or usage-based overage charges.
3. Free Trials
Where a free trial is offered, no payment is collected during the trial period, and no refund is applicable to the trial itself. If Customer does not cancel before the trial ends, the subscription converts to a paid plan and is billed in accordance with Section 6 of the Terms of Service; the eligibility window in Section 2 of this Refund Policy applies to that first paid charge.
4. Cancellation Is Not the Same as a Refund
Cancelling a subscription stops future billing but does not, by itself, entitle Customer to a refund of fees already paid for the current or a prior billing period. Upon cancellation, Customer retains access to the Services for the remainder of the billing period already paid for, in accordance with Section 7 of the Terms of Service.
5. Billing Errors and Duplicate Charges
If Customer believes it has been charged in error, including a duplicate charge, an incorrect amount, or a charge after a timely and effective cancellation, Customer should contact us within sixty (60) days of the charge at support@techmavs.com. We will investigate promptly and, where we confirm a billing error, will correct the charge or issue a refund of the erroneous amount, regardless of the eligibility window in Section 2.
6. Plan Changes, Downgrades and Proration
Upgrading to a higher plan during a billing period is billed on a prorated basis for the remainder of that period. Downgrading to a lower plan takes effect at the start of the next billing period and is not refunded for the period in which the downgrade is requested.
7. Usage-Based Overage Charges
TechMaven does not currently bill for usage in excess of a plan's entitlements. If usage-based charges are introduced in the future in accordance with Section 5 of the Terms of Service, fees billed for usage that has already occurred will be non-refundable, except where the usage resulted from a documented defect in the Services rather than from Customer's configuration or use of an AI Employee.
8. How to Request a Refund
To request a refund, contact support@techmavs.com with the account email, the invoice or charge date, and the reason for the request. We aim to respond within five (5) business days. Approved refunds are issued to the original payment method within ten (10) business days of approval, or within the timeframe required by applicable law if shorter.
9. Chargebacks
We encourage Customer to contact us before initiating a chargeback with its card issuer, so that we have the opportunity to resolve the issue directly. Initiating a chargeback for a charge that is not disputed in good faith, or without first contacting us where a good-faith resolution was reasonably available, may result in suspension of the account pending resolution.
10. Statutory Rights
Nothing in this Refund Policy limits any right to a refund, repair, or replacement that Customer has under a consumer protection or automatic renewal law that cannot be waived by agreement in the jurisdiction where Customer is located. Where such a law requires a different remedy than the one described above, that law governs to the extent of the conflict.
11. Changes to This Refund Policy
We may update this Refund Policy from time to time. Where a change is material, we will provide notice by email or through the Services at least thirty (30) days before it takes effect. Changes do not apply retroactively to a subscription period that has already begun.
12. Contact
Questions about this Refund Policy should be directed to support@techmavs.com. TechMaven LLC, 8 The Grn Ste A, Dover, DE 19901, United States.